Frequently Asked Questions
Can't find the answer here? Contact us and we'll get back to you promptly.
Do I need to create an account to play?
No. You can play any puzzle as a guest without signing up. Guest solve times are still saved to leaderboards under "Anonymous". Create a free account if you want your username displayed on leaderboards and your history saved across sessions.
How do I start a puzzle?
Click any puzzle image on the homepage or browse page. All pieces will appear scattered across the board. Drag and drop them into place — pieces snap together automatically when correctly positioned.
Can I change the number of pieces?
Yes! Every puzzle can be played at 5 difficulty levels: 9 (Beginner), 24 (Easy), 54 (Medium), 108 (Hard), and 224 (Expert). Use the "Play as" buttons on puzzle cards, or hit the "🧩 Pieces" toolbar button during a game to switch at any time.
How do the controls work?
Zoom In/Out (or mouse wheel) changes the view. Fit resets zoom so the full board is visible. Arrange neatly lines all unplaced pieces along the edges. Preview shows a ghost image of the finished puzzle. Shuffle randomly scatters all pieces again. Rotation (when toggled On) means pieces appear at random angles for extra difficulty.
Is my progress saved if I leave mid-puzzle?
Currently puzzle progress is not saved between sessions — if you close the tab you will start fresh. We recommend finishing a puzzle in one sitting, or choosing a lower difficulty if you are short on time.
Can I play on a phone or tablet?
Yes. The puzzle engine fully supports touch drag-and-drop on iOS and Android. We recommend a screen at least 360 px wide for a comfortable experience on harder difficulty levels.
How do leaderboard times work?
Your timer starts the moment pieces appear on the board and stops the instant the last piece snaps into place. The five fastest times for each puzzle are displayed on the leaderboard. Logged-in users have their username shown; guests appear as "Anonymous".
How do I delete my account?
Go to Account Settings (click your avatar → Settings) and scroll to the "Delete Account" section. Deletion is permanent and removes your personal data from our active database within 30 days.
I forgot my password. What do I do?
On the login page, click "Forgot password?" and follow the instructions. A reset link will be sent to the email address on your account.
Can I change my username or email?
Yes — visit Account Settings to update your display name or email address.
How often are new puzzles added?
We add new puzzles regularly. The "Recently Added" section on the homepage always shows the latest arrivals. You can also sort by newest on the Browse page.
What image formats are used?
Puzzle images are served as JPEG, PNG, or WebP depending on the original upload. All modern browsers support these natively — nothing extra is needed.
Can I suggest a puzzle or report an issue?
Absolutely. Use the Contact page to send us a suggestion, report a broken puzzle, or flag content that shouldn't be there.
Can I upload my own image as a puzzle?
User uploads may or may not be enabled on this site. If enabled, you'll see an "Upload Puzzle" button in the navigation after logging in.
Does the site use cookies?
Only two strictly-necessary cookies: one to keep you logged in and one CSRF security token. No advertising, analytics, or tracking cookies. See our Cookie Policy for full details.
Do you share my data with third parties?
No. We do not sell or share your personal data for advertising or any other purpose. See our Privacy Policy for a complete breakdown.
The puzzle isn't loading — what should I do?
First, try a hard refresh (Ctrl + Shift + R on Windows/Linux, Cmd + Shift + R on Mac). If the issue persists, check that JavaScript is enabled in your browser. For large puzzles (108+ pieces) ensure your device has enough free memory — close unused tabs if needed.
Is the site open source?
The puzzle engine and platform are proprietary. If you are a developer interested in a collaboration or licensing enquiry, please get in touch via our Contact page.
Still have a question?
We're happy to help. Drop us a message and we'll reply as soon as we can.
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